Darren Beale

I have some great headphones for my iPod, Sony MDR-EX71’s. They are the newer type of in-ear headphones where they sort of stick into your ear canal rather than resting in your ear. I like them because they:

1. Sound great and are certainly much better than the rubbish white ones that come with the iPod. They also handle the bassline very well.
2. They don’t hurt my ears like the older style of in-ears do.

So, imagine my disgust when a few days back I found out that one of the little rubber bits that fit oh-so comfortably into my ear had gone missing!

Luckily Googling came up with a link to a Sony site and a relatively hard-to-find FAQ entry for Sony spares. They seem to sub spares distribution out to a third party:

SEME Limited
Hudson Road
Melton Mowbray
Leicestershire
LE13 1BS

Telephone: 0870 240 6354
Fax: 01664 563 976

email: sony@seme.co.uk

I just called them and they were efficient, they had the bits I need and they can post them Royal Mail in a package that fits through the door. £3.50 each seemd a bit steep but overall a pleasant customer service experience.